Frequently Asked Questions
I have sensitive or problematic skin, are your products suitable?
Yes! Absolutely. Our products have been formulated using the best natural Australian ingredients to support sensitive and problematic skin. We do recommend to always do a patch test first when trying a new product.
Is your packaging recyclable?
Yes! All our product bottles and jars are recyclable, you just need to remove the caps and fittings before popping them into the recycling.
Are you Certified Organic?
While we choose to use certified organic ingredients where ever possible, we do not claim to be certified organic.
Do you offer refunds?
Yes - If, when unboxing your product, it appears faulty or damaged, please take a photo, and contact us within 48 hours.
No - sorry, no refunds for change of mind.
Are your products free from harsh chemicals?
Yes! Our products are formulated using natural, nourishing ingredients. We use no nasties at all, including no synthetic colours or fragrances, no parabens or SLS.
Are your products all Australian Made?
Yes, Proudly! Our products are all manufactured right here in Queensland, using wild-harvested Australian ingredients
Do I have to wear sunscreen if I'm using Summer Raye products?
Yes! Whilst we do not (currently) offer any SPF products, we absolutely recommend including a broad spectrum sunscreen as part of your morning routine.
What is the shelf life of your products?
Our products have different shelf lives for each product, ranging between 12-24 months, the product itself will have the shelf life on the back of the label.
Do you still have questions?
If the FAQ above did not answer your questions, you may ask help from our support team by contacting us directly via email.