Refund policy

RETURNS & EXCHANGES

Skin Not Happy?

If you’ve had a reaction, stop using the product immediately and contact us at nikki@summerrayes.com.au. Our team will be in touch with the next steps.

FAULTY OR INCORRECT ITEMS

Damaged or Faulty?

We're so sorry! Email us at nikki@summerrayes.com.au with your order number, a quick description, and a photo/video of the issue. We’ll make it right – and cover return shipping if it’s confirmed faulty.

Got the Wrong Item?

Oops! If we sent the wrong product, please email us within 3 days of receiving your parcel (don’t open or throw it away). We’ll get it sorted quickly!

Changed Your Mind?

Changed your mind or our product was not what you expected? Contact us at nikki@summerrayes.com.au within 14 days of receiving your product to discuss our free returns procedure.