YOUR GLOW QUESTIONS - ANSWERED!
Got questions? We’ve got you.
Whether you're shopping for your teen, starting your first skincare routine, or just curious about our clean, natural formulas, this is the place to get all the answers. From what’s in our products to how to use them (and everything in between), we’re here to keep skincare simple, safe, and sunlit.
ABOUT THE PRODUCTS
Are Summer Rayes products safe for tweens and teens?
Yes! Our entire range is specifically formulated for young, sensitive skin using clean, gentle ingredients and no nasties, ever.
I have sensitive or problematic skin, are your products suitable?
Yes! Absolutely. Our products have been formulated using the best natural Australian ingredients to support sensitive and problematic skin. We do recommend to always do a patch test first when trying a new product.
Are your products vegan and cruelty-free?
100%! We're proudly vegan, cruelty-free and never test on animals. Just good vibes and great skin.
Do your products contain synthetic fragrance?
Nope. We use only natural essential oils for scent, like sweet orange, lime, bergamot and juniper berry.
Is your packaging recyclable?
Yes! All our product bottles and jars are recyclable, you just need to remove the caps and fittings before popping them into the recycling.
Are you Certified Organic?
While we choose to use certified organic ingredients where ever possible, we do not claim to be certified organic.
Are your products free from harsh chemicals?
Yes! Our products are formulated using natural, nourishing ingredients. We use no nasties at all, including no synthetic colours or fragrances, no parabens or SLS.
Are your products all Australian Made?
Yes, Proudly! Our products are all manufactured right here in Queensland, using wild-harvested Australian ingredients
Do I have to wear sunscreen if I'm using Summer Raye products?
Yes! Whilst we do not (currently) offer any SPF products, we absolutely recommend including a broad spectrum sunscreen as part of your morning routine.
What is the shelf life of your products?
Our products have different shelf lives for each product, ranging between 12-24 months, the product itself will have the shelf life on the back of the label.
USING THE PRODUCTS
What’s the best routine to start with?
Our Clear Start Trio is a great daily routine for teens or tweens: cleanse, tone, and hydrate blemish prone skin in 3 simple steps.
How often should my teen use the products?
Every day! We recommend using our gentle cleanser, toning mist, and lotion morning and night for the best results.
Can tweens under 12 use these products?
Yes, our formulas are super gentle and suitable for younger skin starting to show oiliness, dullness or minor breakouts.
Are the products non-comedogenic?
Yes, our formulas are lightweight and won’t clog pores—perfect for acne-prone or sensitive skin.
ORDERS & SHIPPING
How long does shipping take?
We aim to process orders and dispatch products within 1–2 business days.
We ship via Australia Post and tracking is provided for your package.
Note: During super busy periods or holidays, dispatch may take up to 3 days. We ship from the sunny Whitsundays, Queensland.
Do you offer international shipping?
Currently, we only ship within Australia, but stay tuned, we're growing!
What’s your return policy?
If you’re not happy, please reach out within 14 days of receiving your order. We offer a 100% Satisfaction Guarantee!
GENERAL QUESTIONS
Can I speak to someone about what products are right for my teen?
Yes! Try our [Skincare Quiz] or send us an email or message us on instagram! We’re here to help guide your glow.
Do you offer gift sets or bundles?
Yes! Check out our curated bundled products. We have anti-blemish bundles and hydration bundles. Perfect for birthdays, first-time routines or back-to-school skincare kits.
How can I become a Summer Rayes brand ambassador?
We’re always looking for glowing faces! Keep an eye on our socials or send us a DM to apply.